Terms & Conditions

Last updated · September 2026

Plain English where we can manage it. These are the terms you agree to when you order from Rosso.

1. Who you are dealing with

This site is operated by Rosso Coffee ("Rosso", "we", "us"), trading in the United Kingdom. You can reach us at hello@rossocoffee.co.uk.

2. Ordering

Placing an order is an offer to buy. The contract is formed when we send you an order confirmation email. If we cannot fulfil an order — a roast is unavailable, or we cannot deliver to your address — we will tell you and refund anything you have paid.

Prices are shown in pounds sterling and include VAT where applicable. Delivery is free within the UK.

3. Payment

Payment is taken at checkout using the payment methods shown there, and is processed securely by Shopify and its payment providers. We never see or store your full card details.

4. Cancellation and returns

Your statutory right to cancel a distance purchase, how to return goods, and what happens if an order arrives damaged or wrong are all set out on our Delivery & Returns page, which forms part of these terms.

5. The coffee

Every bag is a food product roasted in small batches. Origins may rotate and tasting notes describe what we find in the cup — they are not a guarantee of what you will taste.

Our coffee is not a health product. We make no claims about health, energy, wellness or the effects of caffeine, and nothing on this site should be read as such a claim. If you have a caffeine sensitivity or a medical condition, take your own advice.

6. Liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for delays caused by events outside our reasonable control — though we will always tell you and put it right where we can.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected.

7. This website

The Rosso name, branding, packaging design, photography and written content on this site belong to us. You are welcome to read, share and link to it; please do not reproduce it commercially without asking.

8. Changes

We may update these terms. The version that applies to your order is the one published when you placed it.

9. Law

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live elsewhere in the UK you may bring proceedings in your own jurisdiction.

10. Complaints

Email hello@rossocoffee.co.uk. We answer within one working day and we would much rather fix it than argue about it.